MOVING POLICY & LIMITS OF LIABILITY

NOTE: We have bolded the policy sections to help you find them quicker. Please take the time to review the policies that apply. If you have any questions or concerns, please do not hesitate to contact us. 435.862.3080

Just-In Time Moving Services LLC, is dedicated to providing safe and efficient moves to each of its valued customers. To do this, the company has put some policies in place that will enable each customer to have the smoothest move possible. Each policy is detailed below & in our Terms & Conditions PDF. Our move coordinators are available to answer any questions you have about any of the following information.

Our moving estimates are based on the information you provided and our experience and expertise. This is only an estimate, actual time may vary. The actual time can vary due to lack of preparation, poor access at the job site, or additional items to be moved not originally accounted for in the bid. Job cost is directly correlated to access and quantity of household goods to be moved. We do our best to accurately estimate the cost of your move but due to variables out of our control, Just-In Time Moving Services LLC does not guarantee completion time. Due to scheduling constraints Just-In Time Moving Services LLC reserves the right to send more or less personnel depending on availability and need.

1. Guidance, Walk-through and Payment. The customer or his representative must be present during the start of the move and upon completion of the move. We need your guidance! It is the customer's responsibility to do a final “walk-through” of the premises to ensure we have taken everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed. Just-In Time Moving Services LLC has a 1 hour minimum. Please make sure you have your payment ready to go at the end of the job to avoid paying for any extra time.

2. Payment Options. We accept the following: Cash, Venmo, personal and business checks,

cashier’s check, or a credit card VISA/MC/DISCOVER/AMEX. If you use a credit card there will be a 3.5% Visa, MasterCard, Discover or a 4% for AMEX convenience fee, so please budget that into your expenses.

3. Long Distance/Interstate Moves. We require a 50% deposit of the estimated cost on all long distance moves. The remaining balance will be due when items are unloaded at the final destination.

4. The Following Items Must Be Removed Prior to Moving Day: On moving day please make sure you have all the following items removed and placed in your vehicle or a secure & locked area: All medications, documents that you may need for move, precious stones, jewelry, cash, coins, credit cards, firearms, and flammables.

5. Cancellation Fee: We have a cancellation fee of $50.00. We do not have a fee for rescheduling your move unless you reschedule it within 24 hours of your originally scheduled move. If so, you will be charged $50.00.

6. Some houses might have small, tight stairwells and entrances. Sometimes modern day furniture does not fit into these places. Our crew will do their best, but we cannot be held responsible if an item does not fit into your residence. Just-In Time Moving Services LLC will not be responsible for damage caused by any non-routine moving including, but not limited to; hoisting, standing pieces on end, handing items over railings, sharp turns, overcrowded areas, and tight hallways/entrances.

7. Damages and Claims: Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers; however the final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move. It reads “I have inspected my goods and premises, including but not limited to elevators, floors, and stairwells. There are no damages except as noted. The cab and the back of the truck are empty and the job is complete”. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is illegal.

8. Grandfather Clocks. You are responsible for removing the pendulum, chimes and weights. Clocks are very delicate to and may need to be retuned or adjusted after your move has been completed by a professional.

9. Marble. Just-In Timing Moving Services LLC will not be responsible for any or all types of marble, due to the age or hairline crack that can cause splitting. We recommend that you place the marble in your personal vehicles for safe transportation.

10. Last Minute Change of Service. If the move requires work above and beyond the original order for services, Just-In Time Moving Services LLC reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for two (2) rooms move only. On the day of the move you adding additional rooms to move, not mentioned at the time of request, additional pick- ups/drop offs etc., which will significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs that day.

11. Flat Screen TVs. These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is the best. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) we are not responsible for TVs functioning after delivery. Please note item #4 in our EXCLUSION OF LIABILITY.

12. Weather Conditions. Just-In Time Moving Services LLC reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban etc. You will have the option of being re- scheduled to our next available day. We will do our best to reschedule you as soon as possible.

13. Driveways. Just-In Time Moving Services LLC will not drive our truck off of the street surface or on very steep surfaces. In certain instances there may be time required to position the truck onto your property or in the street. Any time spent positioning the truck will be on the clock. Please be aware that positioning a large truck into some driveways may be extremely difficult. Just-In Time Moving Services LLC will not be responsible for any damage to your driveway, lawn, trees. Etc. Our drivers are very experienced and will be as careful as possible when positioning the truck.

14. Safe Pathways & Access to Abode. Please ensure that your walkways are safe especially in the winter and if there are any access problems: hills, long unpaved driveways, loose gravel, etc., please let us know. Just-In Time Moving Services LLC will not take a truck off pavement or on steep grades. Just-In Time Moving Services LLC will not drive a truck over freshly graveled driveways, lawn, sidewalk or other areas not designated for truck traffic. Doing so may cause ruts in the grass, cracking of concrete, loss of vegetation, damage to underground sprinklers, drain fields or other damage. Just-In Time Moving Services LLC is not responsible for any damage or towing charges, which may result, whether foreseeable or not. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer's expense.

15. Right of Refusal. Just-In Time Moving Services LLC will not do anything that we feel is unsafe. We reserve the right not to service you under dangerous, unsanitary, or abusive conditions the determination of which is at our sole discretion and we will not be liable to you or any other entity for direct or consequential damages. Just-In Time Moving Services LLC will not work in unfloored attics. Ceiling damage and personal injury may result. Just-In Time Moving Services LLC assumes no responsibility for ceilings.

16. Elevator Times & Restrictions. You must notify us of any elevator time restrictions prior to confirming your move. This will ensure that we can meet those restrictions to the best of our ability. If we are not notified of the elevator restrictions prior to confirming your job we will not be held responsible for meeting the time restriction. If you notify us about an elevator time restriction after your move is scheduled with us we may not be able to meet that restriction and we will inform you if we can do so.

17. Self-Storage. If you are loading or unloading into or out of self-storage, we are only responsible for damage caused while loading, transporting or unloading. It is the customer’s responsibility to provide padding (blankets, thick towels, padded paper, etc.) to protect their goods. You can rent our blankets for $12 per blanket that is due on the day of your move, and $6 will be refunded to you when you return them. We ask you to be present at the storage site to note the condition of your items. Our responsibility ends when the unloading is complete. We will move items into any storage unit of your choice, however items will be stacked in the storage unit and we have no control over people coming into or out of your unit after that time. For this reason, our insurance coverage stops as soon as we unload the contents into storage. Days, weeks or months later, if damage is claimed or if items claimed lost or misplaced, there will be no coverage. Please purchase or rent pads and we will be happy to pad your furniture to keep it safe in storage. Keep in mind when we unload, we take our pads with us unless you purchase them.

18. Help with Your Move. Please note: Insurance regulations prohibit us from allowing you on the truck and if you choose to help with any part of the move, per our contract, we are excluded from liability for the entire move.

19. Simulated Wood Products and Pressed Board. These products have poor structural integrity, which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for damage of simulated wood or pressed board furniture. These items are excluded from any and all moving insurance coverage. A helpful tip from your friendly Just-In Time Moving Services LLC: Furniture manufactured from pressboard and particleboard is designed to go into a box when it is moved from the manufacturer to the retailer then to the customer unassembled. It is not built to withstand the normal stresses of a move as an assembled unit. Most are not designed with the extra wood structural pieces to adequately brace the unit for movement out of or into a residence or office, nor the normal moving truck vibration, even in air-ride moving trailers. Usually chips or dents are not repairable. Surface impressions can be made on the furniture when writing on a single piece of paper – you can imagine how it must fare when stacked in a moving truck. Assembly instructions frequently suggest that connecting hardware pieces be glued in place. This does not significantly improve the structural integrity of the furniture, but does make disassembly impossible without creating substantial, irreparable damage. For these reasons, moving companies and third party insurers do not offer increased insurance coverage for these types of items. We will do our best to transport these items for you in a safe and careful manner, but because pressed wood furniture is so unstable we are unable to offer increased cargo valuation or increased insurance on these pieces. If damage does occur you will be able to submit a claim only for the basic cargo valuation coverage of $0.60 per pound. Full replacement value insurance excludes these items. Pressed wood and particleboard furniture is moved at your own risk!

20. Kids and Pets. For safety reasons and their protection, small children and pets must be out of work area.

21. How to Save Money. Pack everything into uniform sized boxes with lids and mark them with the destination room. Stay close to the action. Move delicate items in your car. We are happy to place them there and remove them. Disassemble your furniture before we arrive. Be as clear as possible with your directions to our crew.

22. Aging and Deterioration. When moving household items, Just-In Time Moving Services LLC has found deterioration occurs over time due to age/heat/dry rotting. Wood dowels and furniture, mattresses lump and disfigure upon disturbing, lampshades and wiring also become brittle and rotten, and floor lamp base concrete may crumble and fall out. If you wish, we will move them carefully, but will not be responsible for damage of deteriorated items.

23. Unsafe/Unique Moving Circumstances. We are often asked to perform tasks that border on the impossible. Just-In Time Moving Services LLC will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. Just-In Time Moving Services LLC is not responsible for any direct or

indirect damage to items or surroundings, as a result of a specific customer request. You will be asked to sign a waiver if we agree to attempt a move that we deem unsafe or unreasonable.

24. Flammables and Combustibles. Just-In Time Moving Services LLC will move no flammables or hazardous material due to safety laws and DOT regulations. Moving companies are not legally permitted to transport any hazardous materials! This includes items that are flammable, corrosive or combustible.

Non-allowable items include: sterno (jelled fuel), Fire Extinguishers, Matches, Aerosols, Chemistry Sets, Kerosene, Cleaning Solvents, Darkroom Chemicals, Gasoline, Ammonia, Pool Chemicals, Propane/Propane Tanks, Motor Oil, Fireworks, Car Batteries, Charcoal, Charcoal Lighter, Liquid Bleach, Fertilizer, Paints (latex & oil-based), Paint Thinner, Pesticides, Firearms, Ammunition, Poisons (such as weed killer), Lamp Oils, Fuels. Customers must make other arrangements to transport these items.

25. Potted Plants. Especially larger ones are very difficult to move when full. The vibrations of the truck can sometimes crack the pots when full. We will be able to move your potted plants for you if you wish but we do not take any responsibility if they get damaged.

26. Pianos & Safe Moving. Just-In Time Moving Services LLC moves upright pianos, gun safes, jeweler safes, High-back pianos etc. Please check with us prior to the move to make sure we can safely move it. We move pianos & safes up or down any stairs.

EXCLUSION OF LIABILITY

1. Just-In Time Moving Services LLC Inc.’s liability for lost or damaged items is limited to $0.60 per pound per article

2. Just-In Time Moving Services LLC Inc. shall be responsible for replacement of any lost items listed on inventory page and inspected prior to move, subject to above limits. Items not listed on the inventory are not insured.

3. The condition of any item(s) boxed by customer (PBO/packed by owner) and not inspected prior to move is not insured by Just-In Time Moving Services LLC Inc. and is the responsibility of the customer.

4. Just-In Time Moving Services LLC Inc. shall in no way be responsible for the working condition of electronic equipment, grandfather clocks, or any other piece of mechanical equipment (MCU/Mechanical Condition Unknown). All items should be properly boxed and securely packed. If the following items are transported loosely, they are excluded from moving liability. These items include, but are not limited to: ELECTRONIC COMPONENTS, APPLIANCES, TELEVISIONS, STEREOS, DVD PLAYERS, CD/MP3 PLAYERS, SEWING MACHINES, TYPEWRITERS, COMPUTERS, PLANTS, LAMPSHADES, GLASS, CERAMIC LAMPS, CERAMIC ITEMS MIRRORS (WITH OR WITHOUT A DRILLED HOLE), MARBLE, CERAMIC, PLASTICS, CONCRETE PIECES, STATUES, PICTURES, PAINTINGS, CURTAIN RODS, COMPUTERS, LAPTOPS, DISHES, CHINA, ETC. Standard liability is limited to and not to exceed $0.60 cents per pound, per article.

5. Just-In Time Moving Services LLC Inc. will not repair or replace pressed board or simulated wood furniture. Much of the budget priced furniture today is made from a pressed wood or wood byproduct material. Some of the wood grain look is simply paper and some is very thin plastic material like on lower end kitchen cabinets. This type of material is not structurally strong, especially if it has screws, since the screw threads have no real grain to imbed into, just crumbly pressed wood chips held together by some binding agent.

6. The right is reserved by Just-In Time Moving Services LLC Inc. to repair or replace any damaged item(s).

7. Just-In Time Moving Services LLC Inc. will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. (and/or obtain your verbal agreement). You will be asked to sign a waiver if we agree to attempt any non-routine moving request.

8. Just-In Time Moving Services LLC Inc. shall not be responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, bullion, precious stones, jewelry, or other similar valuables, paintings, statuary, or other works of art; or property carried gratuitously or as an accommodation. The process of removing drawers must be done in the presence of the customer or their agent.

We require that all valuables be placed in a secure area off the premises prior to moving day. Example: (A vehicle or a family members or a friend’s residence.)

9. Just-In Time Moving Services LLC Inc. shall not be responsible for damage resulting when moving household items that have deteriorated such as, but not limited to, lamp shades, mattresses, electrical wiring, etc.

10. Just-In Time Moving Services LLC Inc. shall not be responsible for glass in any form or damage resulting from glass breakage unless special packaging has been purchased. This applies to porcelain and ceramic items, also.

11. Just-In Time Moving Services LLC Inc. shall not be responsible for plants or pets.

12. Just-In Time Moving Services LLC Inc. may use dollies to facilitate removal or placement of appliances, etc., and damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of Just-In Time Moving Services LLC.

13. Just-In Time Moving Services LLC shall not be responsible for damage to waterbeds or any subsequent damage. We claim no expertise as waterbed technicians.

14. Just-In Time Moving Services LLC Inc. shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, but not limited to, disassembly or assembly of said items and any special preparation required. It is your responsibility to provide special tools if needed.

15. Just-In Time Moving Services LLC Inc. assumes no liability or responsibility for any items and cargo placed in the customer's own vehicle or in rental equipment and which Just-In Time Moving Services LLC Inc. does not transport.

16. Just-In Time Moving Services LLC Inc. may use dollies to move heavy objects such as but not limited to pianos, appliances, items over 300 lb., etc. Any floor surfaces including but not limited to parquet, hardwood, ceramic, marble, entrance halls, etc. and any damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of Just-In Time Moving Services LLC Inc. If floor can be pulled by thumbnail, we are not responsible for damage. Just-In Timing Moving Services LLC Inc. may use water or soapy water to facilitate removal or placement of appliances.

17. Just-In Time Moving Services LLC Inc. cannot be responsible for the working condition of major appliances. Please note: if you are moving front/top load washer- you are responsible to arrange a third party appliance technician who will install shipping bolts for your washer before moving it! We do not carry THEM! A good place to check for part numbers and availability is at your local appliance center. There is also a universal washing machine stabilization pack on the market called LitKit that doesn't use bolts but requires a bit more effort.

18. Just-In Time Moving Services LLC Inc. cannot be responsible for dents or scratches on major appliances. A thin metal that has an extreme affinity to dent and scratch covers them.

19. Ceilings. Just-In Time Moving Services LLC assumes no responsibility for ceilings.

Thank you,

Just-In Time Moving Services LLC